Saturday, February 23, 2013

Management - Active Listening

Poor listening skills impact the problem solving and interpersonal skills process from the front line to top management. Poor listening skills will almost ALWAYS result in lost time and revenue and effect the organizations efforts to form strong service oriented teams to compete in today's market place. As we all know, service behaviors have a direct impact on the organization's reputation and active listening skills are an intricate part of the puzzle to better service delivery for both the internal as well as the external customer.
Ideas to improve "Active Listening"
  • Communicate The Vision
  • Coach & Counseling
  • Motivating & Inspiring
  • Team Building
  • Setting Objectives
  • Building Trust
  • Setting An Example
  • Delegating
  • Receiving Feedback
  • Giving Feedback
  • Convincing
  • Resolve Conflicts
  • Negotiate
  • Review Performance

1 comment:

  1. The first of the five parts of this series is a discussion on Planning.