The prime goals of ITIL Change Management (often alternatively referred to as ITIL Change Control) are to (i) effectively respond to customer’s changing business needs while maximizing value, minimizing incidents, disruption and re-work and (ii) respond to the business and IT requests for change that will align the services with the business needs. The IT Change Control process ensures that the standardized methodologies are in action for efficient and effective implementation of change order or change requests in information technology with minimum adverse impacts upon service availability and quality. The pivotal ITIL concept, that propels all its IT service management processes, is the recognition of IT organization as a service provider - or in other words- all IT initiatives are ‘services’ and their infallible focus points are the ‘customers’.
Over time, since 1989 the ITIL concepts, policies and guidelines progressed through its stages of maturity. In May 2007, the version 3 of ITIL, known as ITIL v3, was published. It comprised 26 processes and functions, assimilated under 5 volumes, arranged around the concept of service lifecycle structure. Apart from limiting itself into improved concepts of the framework and standards and emphasizing the service delivery model, the ITIL v3 also popularized the concepts of IT service Lifecycle with a strong focus on the IT strategy and its business outcomes. In other words ITIL v3 further elevated the status of IT department from a service provider to that of a strategic partner.
ITIL v3 not only discusses change as the process mechanism, but adds also a dimension of value judgment – a perspective of business outcome, of adding value to business. The ITIL Change Control/ Management process recognizes that reliability and business continuity are crucial for survival and success of the enterprise. The change management process helps to add value to the business by providing a number of advantages like, responding and prioritizing the change requests, executing the requests within agreed time- frame to meet the service level objectives and expectations, enabling the enterprise meet regulatory, contractual and governance change-requirements, assessing the risks attached with the transition of services, and monitoring changes through the service life cycle and tracking it down to the level of assets.